Privacy Policy
Introduction and Scope
Welcome to Fortune Hall's Privacy Policy. Fortune Hall respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a reservation, or enquire about our social poker evenings.
- Fortune Hall is the data controller for the personal information described in this policy.
- By using our website or services, you agree to the practices described here.
- Business name: Fortune Hall
- Address: 477 Pitt Street, Sydney NSW 2000, Australia
- Email: [email protected]
- Phone: +61 2 5550 1234
Effective Date
This privacy policy is effective as of 1 September 2026 and applies to all personal information collected from that date forward.
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
On This Page
Use the links below to jump to the information you need.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you interact with us, such as when making a reservation, enquiring about a poker evening, or contacting us.
- Name, email address, phone number, and any details you include in your message.
- Reservation details such as date, time, party size, and special requests.
- Event enquiry details, including preferred dates and group size for social poker evenings.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information about your device and browsing behaviour.
- IP address, browser type, operating system, and referring URLs.
- Pages viewed, time spent on pages, and links clicked.
- This information is collected through cookies and similar technologies.
Sensitive Information
We do not collect sensitive information (such as health, financial, or biometric data) unless you voluntarily provide it and it is necessary for a specific purpose, such as dietary requirements for a reservation.
Dietary requirements may be considered sensitive information and are only used to accommodate your needs. We will not collect sensitive information without your consent.
How We Use Your Information
Primary Purposes
We use your personal information to provide and improve our services, respond to your enquiries, and manage reservations and event bookings.
- To process and confirm table reservations and poker-evening enquiries.
- To communicate with you about your booking or enquiry.
- To personalise your experience and improve our website and services.
- To send you promotional communications, if you have opted in.
Legal Basis
We process personal information on the basis of your consent, the performance of a contract (such as a reservation), or our legitimate interests in operating our business, provided those interests do not override your rights.
For marketing communications, we rely on your consent, which you may withdraw at any time. For reservations, processing is necessary to fulfil the booking.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and understand how you interact with it.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). Cookies may be first-party (set by Fortune Hall) or third-party (set by services we use, such as analytics providers).
Types of Cookies We Use
We use the following categories of cookies on our website:
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies.
Please note that disabling essential cookies may affect the functionality of the website. For more information, visit your browser's help pages or www.allaboutcookies.org.
Data Sharing and Disclosure
Third-Party Service Providers
We may share personal information with trusted third-party service providers who assist us in operating our website, processing reservations, or sending communications.
Examples include hosting providers, email service providers, and analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Fortune Hall, our guests, or others.
This includes responding to lawful requests from public authorities.
No Sale of Personal Information
Fortune Hall does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share information as described in this policy.
Data Security and Retention
Security Measures
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction.
Measures include encryption, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.
- Reservation records are typically kept for 12 months after the booking date.
- Enquiry emails are kept for up to 24 months for follow-up purposes.
- After these periods, information is securely deleted or anonymised.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.
To make a request, contact us using the details in the Contact Us section. We will respond within a reasonable timeframe, usually within 30 days.
Opt-Out of Marketing
You may opt out of receiving promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Opting out of marketing does not affect transactional communications about existing reservations.
Deletion and Complaints
You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
We will investigate and respond to complaints within 30 days. OAIC contact: www.oaic.gov.au
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please contact us using the details below.
- Email: [email protected]
- Phone: +61 2 5550 1234
- Address: 477 Pitt Street, Sydney NSW 2000, Australia
Policy Updates
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page. We will indicate the effective date at the top of the policy. Material changes will be communicated through a notice on our website.